Terms of Service
Last updated: 4-Apr-2026
These Terms & Conditions govern your use of Trava roof services.
1. Services
We provide roof and heating services across London, including:
- Boiler repairs
- Boiler installation and replacement
- Central heating repairs
- Roof safety checks and CP12 certificates
- Emergency roof and boiler services
2. Availability
- 24/7 emergency roof services available
- Fast response times depending on location and demand
3. Pricing & Payment
- Transparent, fixed pricing where applicable
- Quotes provided before work begins
- Payment due upon completion unless agreed otherwise
- Additional work requires customer approval
4. Safety Compliance
All work is carried out by roof Safe registered engineers in compliance with UK safety regulations.
5. Cancellations
- Customers must notify us as soon as possible if cancelling
- Late cancellations may incur a fee
6. Customer Responsibilities
You agree to:
- Provide accurate information
- Ensure safe access to the property
- Report any roof smells or safety concerns immediately
7. Guarantees
- All work is backed by a workmanship guarantee
- Guarantee excludes misuse or third-party interference
8. Liability
- We are fully insured and Roof Safe registered
- We are not liable for:
- Pre-existing faults
- Indirect damages
- Delays beyond our control
9. Emergency Work
In emergency situations, immediate work may be carried out to ensure safety and prevent hazards.
10. Governing Law
These Terms are governed by the laws of England and Wales.